Refund policy
We have a 90-day return policy, which means you can request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at helpzellume@gmail.com. Please note that returns must be sent to the following address: 1207 Delaware Ave #557 Wilmington, DE 19806.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at helpzellume@gmail.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please feel free to contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling-Off Period Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, the amount will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at helpzellume@gmail.com.